Straight answers, start to finish.
Before we start, you will know what we are building, what it costs, who owns it, and when it will be ready. No surprises.
Four promises we make to every client.
We hold ourselves to these on every single project.
We carry the weight.
We handle the design, the technical setup, and the upkeep, so you can focus on running your business instead of worrying about your website.
We build the bridge.
We connect your business with people who are already searching for the products or services you offer, making it easier for them to find you online.
We build to last.
Many websites have to be rebuilt every few years because they break, start to look outdated, or cannot handle anything new. We build yours so that does not happen. It works on any phone or computer, stays fast and reliable, and when your business grows, we add to it instead of starting over.
You hold the keys.
Your website and every account behind it are in your name from the first day. We only work on it with your permission, and you can take that away anytime.
Eight steps, from first call to finished website.
We take these one at a time. We never move on to the next step until you are happy with the last one.
A short phone call
We spend about 15 minutes on the phone or by video, learning about your business and what you want your website to do. There is no sales pitch. If we are not the right fit for you, we will say so.
A written plan
We send you a plan that spells out which pages you will get, how long it will take, and the price. It also lists what we need from you and any small monthly costs you will pay to other companies. The price we give you is the price you pay.
Getting started
Once you sign, you pay half the cost to begin. Then we get on a call and set up your accounts together: the service that keeps your website online, your web address, and the editing tool if you chose one. Everything goes in your name. You also get your own private page on our site where you can check on your project anytime.
Your words and photos
Only you can tell your story, so we will ask for the words and photos you want on your site. On our larger packages, we help write the words for you. We give you a simple list of what we need, and the sooner we get it, the sooner your website is ready. Once we have everything, the second payment is due and we start building.
Building and checking
We build your website and send you a link, so you can see the real thing and not just a picture of it. You tell us what to change, we fix it, and you give the final approval. What you approve is exactly what goes live.
Going live
Once the last payment comes in, your website goes live for everyone to see. We connect your web address, help Google find your site, set up your listing on Google Maps, and test every button and form ourselves.
Handing it over
We give you one simple page that lists every account you own, what each one is for, what it costs, and when it renews. If you chose the editing tool, we show you how to use it until you feel comfortable.
What happens next
You can take care of the website yourself, or sign up for Care, our monthly help plan. Either way, you can always call us. And if we notice something wrong, like the card on one of your accounts about to expire, we will let you know.
Your website belongs to you.
We build your website, but you own it. It runs on accounts in your name, and you pay those companies yourself. We only work on it because you have given us permission. If you ever decide to stop working with us, nothing needs to move. You simply take away our access.
| What it is | Who owns it | What it costs |
|---|---|---|
| Hosting, which keeps your website online | You | About $20 a month, paid to the hosting company |
| Web address, like yourbusiness.com | You | A small fee once a year |
| Editing tool, if you chose one | You | Free for most small businesses |
| Your website: the pages, words, and photos | You | Included in your price |
| Our access, so we can work on your site | You decide | Take it away anytime |
Questions people often ask.
How long will it take?
A one-page website is usually ready in a few days. Bigger websites usually take two to four weeks. The biggest factor is how quickly we get your words and photos.
Do you work with businesses outside Jacksonville?
Yes. We are based in Jacksonville, Florida, and we work with small businesses in all 50 states. We work by phone, video, and email, and your website is delivered online, so no visit is needed. If you would like to meet in person, we can travel for a fee. Our business hours follow Eastern time.
Who owns my website?
You do. The website, your web address, and every account behind it are in your name. If you ever leave us, it all stays with you, and nothing needs to be moved.
Who keeps my website online?
A hosting company does, and the account is in your name. We set it up with you and can take care of it for you, but you are always the owner.
Are there other costs besides what I pay you?
Yes, a few small ones that you pay directly. Keeping your site online costs about $20 a month. Your web address is a small fee once a year. The editing tool is free for most small businesses. None of this money goes through us.
When do I pay?
In three parts. Half to start, the second part once we have your words and photos, and the rest right before your website goes live.
Do I have to pay you every month?
No. Care, our monthly help plan, is completely optional. Many people take care of their own website. Your website stays online either way, because it runs on your accounts, not ours.
What do I need to do?
Tell us about your business and send us your words and photos. On our larger packages, we help write the words. We handle everything else.
Why do you not just run it all for me?
Because then your business would depend on us to stay online. We would rather earn your trust every month than hold on to your website.